At Ranena Beck Jewelry Creations, I want you to be completely satisfied with every purchase you make. As an independent artist, I design and create all my own jewelry, and I also personally package and ship everything. I want my customers to love their jewelry as much as I loved creating the pieces. All the jewelry I make is very special and unique, and whether bought for oneself or given as a gift, I want the recipient to be excited about the jewelry and confident and comfortable when wearing it.

To ensure that you are satisfied with your purchase, I provide descriptions and clear pictures of each piece of jewelry I sell. If you have any questions about anything, please contact me before purchasing. E-mail is the easiest way to get in touch with me, and I will respond to you usually within the course of the day.

EXCHANGE OR STORE CREDIT

If for whatever reason you are dissatisfied with your purchase, I will accept returns within 10 days of receipt of the item. The item must be in the original, unused condition in which it was sent/received. I do not issue refunds, but you can exchange it for something more suitable to your tastes or get store credit for the purchase price minus the shipping fees.

Please note all custom pieces are final.

HOW TO RETURN

Please e-mail me and notify me of any problem with your order or of any intention to return an item. I will usually ask you to return the item to me using a reliable carrier that offers tracking and insurance. I live in Georgia and will give you the address when you contact me.

RETURNS FOR RESIZING

I provide lengths of necklaces and wrist measurements for bracelets with chain components, and any requests for resizing are usually the customer’s responsibility. I generally do not charge to resize, but you will be responsible for paying for the return shipping costs.

Please keep in mind that I take into consideration the size of the beads when making bracelets, so make sure you give me the measurement of your wrist and not the length you think the bracelet should be. I generally make bracelets to fit a little loosely, so they ride up on the hand a little bit. If you like your bracelets particularly loose or tight, let me know when you order.

GIFT RETURNS

If you receive a gift from RB Jewelry Creations and would like to return it, you can do so within 7 days of receipt of the item. Please e-mail me your intention to return it, and once I receive the item, I will issue you a store credit for the full amount minus shipping charges, so you can choose something more suited to your tastes.

JEWELRY CARE

As with all jewelry, proper care should be taken to maintain your piece in good condition. You should always put your jewelry on after using any cosmetics or perfume. And try to remember to take it off before washing your hands, using household chemicals, or going into the pool or ocean. However, even with proper care, slight natural defects can occur in gemstones over time causing chipping or breaking, and threads can slowly deteriorate causing fraying and stretching. And of course, accidents can happen causing your jewelry to break (especially those of you with little children or pets)!

I want you to be able to wear your jewelry for a long time. Your jewelry is meant to be worn, and body oils even help to keep the metals from tarnishing. So please enjoy your jewelry and wear it often!

Although durable to ensure the longevity of polymer clay, it's important to avoid bending or applying excessive pressure to the material. Additionally, try not to drop them as some beads are made of glass. However, if handled gently, your jewelry can last for a very long time.

Keeping sterling or fine silver and gold bronze in Ziplock bags helps to keep it from tarnishing too. If it does tarnish use a jeweler’s cloth to clean.

Please contact me anytime with any questions you might have. I answer all e-mails quickly and personally.